1. Can you provide fee sample ?
Sorry . You have to pay it first . but we will return the sample
fee when you put the order again (the whole container )
2. Can you accept the OEM?
Yes . we accept OEM . we have the technical team.We can do
according to your requirement .
3. How about the delivery time ?
It depends on different model .Generally speaking . 5-20 days . the
sample order . we can delivery within 2 weeks .
4. if first time using this kinds of stove . it is difficult to
This stove is very easy to operate . they are automatic feeding and
ignite. you only make sure there are enough pellet and installation
the chimney pipe . if needs ,we can send you the operation manual
and the video .
5. What's your guarantee time ?
the electrical part is one year .the other parts is three years .
during this period , we can supply you the placement parts by
express by free . you can receive it about 3-4 days .
6. What's your payment term ?
the sample order : 100% by TT in advance
the formal order :30% in advance, 70% balance was paid against the
copy of BL . more detail ,please contact with our sales directly .